Bridgestone New Zealand Ltd

Terms of Use


Bridgestone New Zealand Limited (‘Bridgestone’, ‘we’, ‘us’, ‘our’) wants you to enjoy its website but also must protect its own interests. Therefore, you must not access or use this website unless you accept all of these terms of use. By accessing and using this website you agree that you have read, understood and accepted these terms of use and agree to be bound by them. These terms of use constitute an agreement between you, the website user, (‘you’, ‘your’) and us.


Use of Website

The information expressed, and the trademarks displayed, at this site are protected by intellectual property rights of Bridgestone  or others in agreement with it. This includes copyright and other laws in New Zealand, and under similar laws and international conventions abroad. You acknowledge and agree that all copyright and other intellectual property rights that may subsist in materials available through this website including text, illustrations, artwork, photographs, video, music, sounds, layout, designs, computer programs, source code, belong to us or to our licensors or related parties. You may only copy or print the information, without alteration, from this site only for personal use and subject to the copyright notice and trademark notice(s) at this site. This right granted to you can be revoked or changed at any time. No other use is permitted without prior written consent.

Certain content and materials available through this website may include materials owned by third parties. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any person and that Bridgestone is not in any way responsible for any such use by you.

You agree not to use this website for any purpose that is unlawful or to engage in any conduct that may impair or cause damage to the operation of this website whether by way of a virus, corrupted file or through any other means. Furthermore you agree not to alter, modify, reproduce, transmit or otherwise deal with the content, software, text, graphics, layout or design of this website otherwise than in accordance with these terms of use.




Subject to Bridgestone’s Privacy Policy, access by you to this site grants to Bridgestone the right to review and use for its own internal purposes information about you to the extent that you provide such information as a matter of access to the site, in response to inquiries at the site, or other means common in internet communications. However, Bridgestone will not accept any confidential information from you without prior written consent of an officer of the company. If given anyway, it is no longer confidential. Where we collect personal information about you as a result of your accessing and using this website, our privacy policy will apply to that information. Accordingly, these terms of use must be read together with our privacy policy.




You view the information expressed at this website "as is," without warranty of any kind, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.  In particular, these terms of use shall not limit or restrict any right you may have under New Zealand law, including the Consumer Guarantees Act 1993, if it is applicable. However, notwithstanding the foregoing, if you are using this website or our services for business purposes, you agree that the guarantees provided under the Consumer Guarantees Act 1993 shall not apply to this website or those services.




Bridgestone reserves the right to change the content of this site at any time. You should review these terms of use periodically to be aware of such changes.  By continuing to access or use this website following such publication you accept the revised terms of use.

Any links provided to other websites are provided solely for convenience; there is no endorsement of those websites or their content. Any other notices or conditions of use within this site must also be observed.

To the maximum extent permitted by law, in no event will Bridgestone be liable to any party for any direct, indirect, special or other types of consequential damages for use of this website or any other hyperlinked website including without limitation, any lost profits, business interruption, or loss of data, even if Bridgestone is expressly advised about the possibility of such damages. We are not responsible for the contents of any linked sites maintained by third parties, including the accuracy or legality of any linked site.



Security and malicious code

All information transmitted to you is transmitted at your risk, and you assume all responsibility and risks arising in relation to your use of this website and the Internet. We do not accept responsibility for any interference or damage to your own computer system which may arise in connection with your accessing of this website or any hyperlink.

Although we endeavour to prevent the introduction of viruses, Trojans, worms, or other malicious code (together, ‘malicious code’) to this website, we do not guarantee that this website, or any data available from it, does not contain malicious code. We will not be liable for any damages or harm attributable to malicious code. You are responsible for ensuring that the process that you employ for accessing this website does not expose your computer system to the risk of interference or damage from malicious code.



Governing law

This website is controlled and operated by us, from offices within New Zealand. Information and products and services on this website have been prepared in accordance with New Zealand law and may not satisfy the laws of any other country.  We make no representations or warranties as to whether or not any information, products or services available from this website are appropriate or available for use in other countries. If you choose to access this website from outside New Zealand you are responsible for compliance with applicable local law.

These terms of use are governed by the laws of New Zealand and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to these terms of use.

These terms of use were last updated on 9th August, 2013.




Terms of Trade


Bridgestone supplies all present and after acquired goods as described in the attached Schedule (the "Goods") to you as the customer ("Customer") subject to the following terms and conditions of sale which shall prevail despite any indication to the contrary by any person acting or purporting to act on Bridgestone's behalf.

Where used in these terms and conditions, the expression "Consumer" means a Customer that is a “consumer” as defined in Section 2 of the Consumer Guarantees Act 1993 ("CGA") but does not include a Customer, who, by clause 9 of these terms and conditions, has contracted out of the CGA.



1. Acceptance

a. The placing by a Customer of an order will be deemed to be an acceptance by the Customer of these terms and conditions, notwithstanding anything that may be stated to the contrary on the Customer's order.



2. Price

a. Prices are subject to change without notice. All orders will be filled at prices prevailing at the date of delivery of the Goods or services and the Customer is to pay the prices charged.

b. If Goods and Services Tax ("GST") or other taxes are payable on Goods or services supplied or on any amount payable under clause 6, the Customer shall pay such tax in addition to any other amount due under these terms and conditions.

c. All prices are exclusive of freight costs, insurance charged and installation and maintenance costs, which must be paid by the Customer unless otherwise agreed by Bridgestone and the Customer in writing.



3. Terms of payment

a. Payment is due in cash at the time of placement of the order for the Goods (unless other payment terms have been arranged).

b. Payment of all monies will be without set-off or deduction of any kind other than to the extent the Customer is a Consumer and is entitled to exercise any remedies pursuant to the CGA.

c. Subject to clause 6.e, payments by the Customer will be apportioned by Bridgestone to outstanding accounts in such amounts and in such order as Bridgestone may determine in its sole discretion and specifies to the Customer. Until Bridgestone specifies its application of any monies received, they shall be held unallocated and in suspense and no amounts due in respect of any Goods or services or any invoice shall be reduced, or deemed reduced until monies have been expressly applied by Bridgestone.



4. Trade terms

a. Trade terms are available to approved Customers upon application and the written approval of an account by Bridgestone.

b. Where Goods are sold on trade terms, payment is due on the 20th of the month following the date of Bridgestone's invoice with the exception of any amount pursuant to which a claim has been notified in accordance with clauses 5.d or 12.



5. Delivery

a. Bridgestone shall not be liable for any loss or damage to the Goods during transportation even though such loss or damage may be caused by Bridgestone's negligence or other default provided that this clause shall not prevent a Customer who is a Consumer from exercising any remedies that Customer may have under the CGA.

b. Dates given for shipment or delivery of Goods are stated in good faith but are not to be treated as a condition of the sale of those Goods. If delivery of the Goods is delayed for any reason whatsoever, Bridgestone shall not be responsible or liable in any way to the Customer or any other party for loss sustained due to such delay.

c. Where the Customer does not take delivery of the Goods by the delivery date specified or such later date as the parties agree, the Customer shall pay reasonable storage costs until such time as the Customer accepts the Goods, such cost to be determined by Bridgestone, and Bridgestone shall be entitled to invoice the Customer in accordance with these terms and conditions.

d. Where there is a discrepancy in Goods supplied by Bridgestone to the Customer, the Customer must provide notice in writing to Bridgestone of that discrepancy within 48 hours of delivery and such notice must:

i. be accompanied by the number and date of the relevant invoices;

ii. specifically identify the relevant discrepancy and to the extent practicable be accompanied by any Goods over or wrongly supplied; and

iii. allow Bridgestone to have a reasonable opportunity to investigate the claim.

e. Unless a notice is received by Bridgestone from the Customer in accordance with clause 5.d, the Customer is deemed to have accepted the order as correct. Where Bridgestone is satisfied as to the nature of the discrepancy it will, at Bridgestone's discretion, either remedy the discrepancy or provide a credit for the relevant Goods.

f. Delivery by Bridgestone to a carrier shall be deemed to be delivery to the Customer.



6. Default

a. Where the Customer has breached any of these terms and conditions or if clause 6.c applies, then without prejudice to any of its other rights, Bridgestone may:

i. demand immediate payment of all or any monies owing (whether or not then due);

ii. suspend or terminate any trade terms offered to the Customer;

iii. cancel this agreement and any other contract of supply between the parties and seek damages;

iv. require security for such obligations to its full satisfaction before any further supplies are made to the Customer;

v. suspend or cancel without notice, deliveries of Goods and provision of services ordered by the Customer;

vi. appoint a receiver in respect of the Goods (including the proceeds of the same) supplied to the Customer under these terms and conditions. Any receiver so appointed may take possession of the Goods and re-sell them and otherwise exercise all rights and powers conferred on a receiver by law; and/or

vii. recover any Goods and/or mixed goods (referred to in clause 7.e) delivered to the Customer. The Customer agrees that Bridgestone may (without prejudice to any of its other rights) enter the Customer's premises or any other place where the Goods and/or mixed goods are stored by the Customer's servants or agents for that purpose and take possession of and sell the Goods (and the Customer grants to Bridgestone an irrevocable right and authority to so recover, re-enter and re-sell), provided that Bridgestone may only recover and re-sell for its own account sufficient Goods and/or mixed goods to satisfy all unpaid liabilities in respect of the Goods and/or mixed goods and the costs of resale and any costs under clause 6.d. If any excess is recovered by Bridgestone, Bridgestone shall account for the excess to the Customer but will not otherwise be liable in damages. Bridgestone can so recover, re-enter and re-sell even if Bridgestone does not have priority over other persons having a "security interest" (as that term is defined in the Personal Property Securities Act 1999 (the "PPSA") in the Goods and/or mixed goods. Sections 108, 109 and 120 of the PPSA do not apply to the extent that they are inconsistent with this clause.


b. Where the Customer fails to make payment within 30 days after the due date, the Customer may, at Bridgestone's sole discretion (without prejudice to Bridgestone's other rights or remedies under these terms and conditions) be liable to compensate Bridgestone by immediately making payment as liquidated damages (in addition to the amount due) of interest on the amount due from the due date until the date of actual payment at a rate equal to 1.5% per month.

c. The Customer will be in default of these terms and conditions, and Bridgestone shall be entitled to exercise any remedies provided in clause 6.a, or otherwise under these terms and conditions, in the following circumstances:

i. if the Customer becomes insolvent or is adjudicated bankrupt; or

ii. if a receiver is appointed in respect of the assets of the Customer; or

iii. if the Customer no longer carries on business or threatens to cease carrying on business; or

iv. if an arrangement with the Customer’s creditors is made or likely to be made; or

v. if the ownership or effective control of the Customer is transferred or the nature of the Customer’s business is materially altered; or

vi. if the Customer is in breach of any other contract for supply with Bridgestone.

d. The Customer shall pay all costs and expenses incurred by Bridgestone, including costs on a solicitor-client basis and debt collector’s costs incurred, in the recovery or attempted recovery of outstanding monies and the enforcement or attempted enforcement of these terms and conditions.

e. Payments by the Customer shall be applied first in reduction of interest, liquidated damages and costs due pursuant to this clause 6, the balance then being in reduction of any amounts due pursuant to clauses 3 or 4.



7. Ownership and risk

a. Notwithstanding that ownership in the Goods may not have passed to the Customer, risk in the Goods shall pass to the Customer when the Goods are being transported to the Customer, and the Customer shall be obliged to insure the Goods from the time of transportation until payment in full in the name of Bridgestone and the Customer for their respective interests.

b. Notwithstanding any trade terms offered to the Customer, legal and beneficial ownership of any and all Goods shall remain with Bridgestone, until payment in full is made for them and for all other Goods supplied by Bridgestone to the Customer.

c. Until payment is made in full by the Customer for all Goods, the Customer holds the Goods as fiduciary bailee for Bridgestone and will store the Goods in such a manner that they are clearly identifiable as the property of Bridgestone, and will keep separate records in respect of the Goods.

d. If the Goods are sold or otherwise disposed of by the Customer prior to payment in full, the Customer will have been deemed to have done so as agent for Bridgestone and the proceeds of such sale will be the property of Bridgestone. The Customer will hold the proceeds of such sale on trust, on account for Bridgestone, and keep them in a separate fund from its own money.

e. If any of the Goods are mixed or incorporated in other Goods (the "mixed goods") before payment, the Customer agrees that the property in the mixed goods shall be and remain with Bridgestone until such payment has been made in full. The Customer shall hold the mixed goods as fiduciary bailee for Bridgestone and will store the mixed goods in such a manner that they are clearly identifiable as the property of Bridgestone and will keep separate records in respect of the same. If the Customer sells the mixed goods it will hold the proceeds of such sale on trust for Bridgestone and will account to Bridgestone for the value of the Goods and keep the proceeds in a fund separate from its own money and will keep separate records in respect of such money.



8. Credits

a. Subject to clause 5.e, credits sought for returned Goods are at Bridgestone's sole discretion. For Bridgestone to consider granting a credit, the relevant Goods must be:

i. returned within seven (7) days of receipt;

ii. returned free into Bridgestone's store, all transportation charges, insurance, taxes, duties and additional charges being borne by the Customer;

iii. in as new condition in Bridgestone's original containers or packaging, unsoiled and undamaged; and

iv. accompanied by the number and date of supplying invoice.



9. Supply for business purpose

a. Where these terms and conditions would otherwise be subject to the provisions of the CGA, but where the Goods are supplied and acquired in trade and the Customer is itself in trade (in terms of the ‘in trade’ definition in sections 2 and 43 of the CGA), the Customer and Bridgestone agree that the provisions of the CGA do not apply to the supply to the Customer, and that it is fair and reasonable that the Customer and Bridgestone instead be bound by the provisions in this Agreement. Accordingly, such a Customer is not a Consumer for the purpose of these terms and conditions.



10. Warranties and conditions

a. This clause 10 shall apply where the Customer is not a Consumer.

b. Except as provided in any express written warranty given by Bridgestone, no warranty or condition shall be implied against Bridgestone by any statute, at common law or otherwise and no representation, express condition, warranty or variation of these terms and conditions shall be binding on Bridgestone unless it is in writing and signed by Bridgestone.

c. Where the Goods or any of them are subject to any express written warranty given by Bridgestone to remedy any defect by repairing or replacing the Goods with Goods of identical type, the ultimate consumer shall not be able to exercise its remedies set out in the CGA without first giving Bridgestone a reasonable opportunity to remedy the defect by repair or replacement in accordance with its express written warranty.



11. Guarantees and conditions

a. This clause 11 shall apply where the Customer is a Consumer.

b. Subject to the rights and remedies contained in the CGA, if, as the result of some fault on Bridgestone’s part, the Goods supplied are defective in that:

i. they are not of acceptable quality; or

ii. they are not reasonably fit for any particular communicated purpose where the Consumer has reasonably relied on Bridgestone’s skill or judgement; or

iii. they do not comply with the description, sample or demonstration model (if any) shown to the Consumer before purchase;

then the Consumer must notify Bridgestone within seven (7) days of when such defect was discovered or ought to have been discovered and, where possible, return the Goods to Bridgestone.

c. Where appropriate, Bridgestone will (at its sole discretion but subject to clause 11.d) remedy the defect by way of repair, replacement or (if necessary) refund.

d. Where the defect cannot be remedied or is of a substantial character (as defined in the CGA), Bridgestone will (without limiting its obligations under the CGA) refund the Consumer's money or replace the Goods, or compensate the Consumer for the amount of any reduction in value of the Goods below the price paid or payable by the Consumer.

e. With the exception of the relevant statutory warranties contained in the CGA, no warranty or condition shall be implied against Bridgestone by any other statute, at common law or otherwise and no representation, express condition, warranty or variation of these terms and conditions shall be binding on Bridgestone unless it is in writing and signed for, or on behalf of Bridgestone.



12. Claims

a. Where Goods are returned by the Customer, Bridgestone may, in its sole discretion, repair the Goods or make a reasonable allowance on the purchase from Bridgestone of replacement Goods, provided that the following conditions are met:

i. all claims must be received by Bridgestone within seven (7) days of delivery of the Goods;

ii. all claims must be accompanied by the number and date of supplying invoices;

iii. all claims must specifically identify the defect and be accompanied by the defective Goods; and

iv. Bridgestone shall have a reasonable opportunity to investigate the claim, provided that this clause 12.a shall not prevent a Customer who is a Consumer from exercising any remedies that Customer may have under the CGA.

b. Goods returned (whether to remedy a defect or otherwise) must be returned free into Bridgestone's store, all transportation charges, insurance, taxes, duties and additional charges being borne by the Customer.

c. If claims are not received in accordance with the requirements specified in clause 12.a, the Customer shall be conclusively deemed to have accepted the Goods, and Bridgestone shall not incur any subsequent liability whatsoever in relation to the Goods.



13. Limitation of liability

a. Bridgestone's liability in any case of defect or fault, shall be limited to the purchase price of the Goods in respect of which such liability arises. Bridgestone shall have no further liability or responsibility for any direct, indirect or consequential injury, loss or damage whatsoever and howsoever arising, provided that this clause 13.a shall not prevent a Customer who is a Consumer from exercising any remedies that Customer may have under the CGA.

b. Bridgestone shall not be responsible for any damage whatsoever caused either to the Goods supplied or as a result of the malfunction of such Goods if:

i. the Goods are fitted by unqualified tradesmen or in an un-tradesman like manner; or

ii. the Goods are in any way adapted to a use for which they are not specifically intended; or

iii. the Goods are added to or repaired using components not recommended or approved by the manufacturer of such Goods.



14. Severability

a. If any of these terms and conditions is held by a Court to be ineffective by virtue of non-registration, illegality or otherwise, then such condition, or part of it, shall be severed from all other conditions without affecting the validity or enforceability of all other conditions or part of them.



15. Personal Property Securities Act 1999

a. The Customer grants to Bridgestone a security interest in all present and after acquired Goods and their proceeds.

b. On the request of Bridgestone, the Customer shall promptly make, do, execute and deliver (or cause to be made, done, executed and delivered) any documents, contracts, agreements or deeds that Bridgestone may require from time to time to give effect to these terms and conditions, including without limitation doing all such things as Bridgestone may require in order to ensure that the security interest created under these terms and conditions, constitutes a first ranking perfected security interest over the Goods and their proceeds including providing any information Bridgestone reasonably requires to complete a financing statement or financing change statement. The Customer waives any right to receive a copy of the verification statement under the PPSA. The Customer will immediately notify Bridgestone in writing of any change in the Customer's name.

c. The Customer will pay to Bridgestone all costs, expenses and other charges incurred, expended or payable to Bridgestone in relation to the protection or preservation of its security interest, recovery or attempted recovery of outstanding monies and the enforcement of these terms and conditions, or the security interest contained in these terms and conditions.



16. Certain provisions not to apply

a. Bridgestone and the Customer agree that nothing in sections 114(1)(a), 117(1)(c), 133 and 134 of the PPSA shall apply to these terms and conditions.

b. Bridgestone and the Customer also agree that the rights of the Customer as debtor in sections 116, 119, 120(2), 121, 125, 126, 127, 129, 131 and 132 of the PPSA shall not apply to these terms and conditions.



17. Second-hand goods

a. For the purposes of section 18A(4) of the Health and Safety in Employment Act 1992, Goods that are second-hand are sold by Bridgestone, without any representation or warranties, as to quality, durability or fitness, and accordingly are sold "as is".



18. Acknowledgment

a. The Customer acknowledges that it has received a copy of these terms and conditions and in particular that the terms contained in these terms and conditions constitute a security agreement for the purposes of the PPSA.



19. Proper law

a. The law of New Zealand shall govern all contracts and the Customer hereby submits to the exclusive jurisdiction of the New Zealand courts.



20. Schedule

a. Description of Goods

i. All Passenger Vehicle Tyres

ii. Industrial Tyres Forklift Tyres

iii. Truck Tyres

iv. Bus Tyres

v. Tractor Tyres

vi. Agricultural Tyres

vii. Earthmover Tyres

viii. Grader Tyres

ix. Light Truck Tyres

x. Retreaded Tyres

xi. Motorcycle Tyres

xii. Mag Wheels

xiii. Four Wheel Drive (4wd) Tyres

xiv. Go-Kart Tyres

xv. Tread Rubber

xvi. Tubes

xvii. Bridgestone Golf Products and Accessories

xviii. Air Springs

xix. Motor Vehicle products

xx. and accessory inventory

b. Any of the above and any other goods that may be described in any quote, packing slip, invoice, or any other document provided by Bridgestone to the Customer.



General Disclaimer


The material in this website is for informational purposes only.

All of the information on this Website is believed to be accurate and reliable, however, Bridgestone New Zealand Ltd. assumes no responsibility for any errors appearing in the information. Further, Bridgestone New Zealand Ltd. assumes no responsibility for the use of the information provided. If you are going to rely on this information, it is highly recommended that you verify your results by contacting a Bridgestone store.

Do not rely on the text contained on this website if the precise language is important for your purposes.

Privacy Policy.

Bridgestone Privacy Policy


We may collect, retain and use your personal information (including your e-mail address, name, phone number and mailing address) from time to time. This Privacy Policy sets out our practices regarding the collection, use, storage and disclosure of your personal information in compliance with the Privacy Act 1993. Please read this Privacy Policy before using this web site or submitting your personal information to this web site or to us via other means. [By using this web site, you agree to be bound by the terms of this Privacy Policy.]




In this Privacy Policy, the terms "we", "us" and "our" refer to Bridgestone New Zealand Limited and/or related companies (which means any person or other entity which directly or indirectly controls, is controlled by or is under common control with us).



Collection of personal information

We may collect your personal information in the following circumstances:

  • when you provide us with your details ‘in-store’ at any Bridgestone or related companies’ store;
  • when you provide your details and other information via this web site, including as part of registration or through the completion of a form;
  • as you navigate through this web site, certain information may be passively collected (that is, gathered without your active participation) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection. Information collected may include server addresses, top-level domain names, dates and times of visits to the web site, pages accessed and documents downloaded, previous web sites visited and the type of browser used; and 
  • if you contact us, or we contact you, in which case we may keep a record of that correspondence.

Failure to provide personal information when requested may result in certain services not being available to you.


Use and disclosure of personal information

We will not use or disclose your personal information except in accordance with the principles of the Privacy Act 1993.

Personal information collected from this web site may be used for the following purposes:

  • to send you information and general promotional material which we believe may be useful to you, including providing you with further information about us or other websites or goods or services offered by us and our related companies which we consider may be of interest to you;
  • to carry out marketing, promotional and publicity purposes including direct marketing, market research and surveys;
  • to improve the content of our web site and to customise our web site to your preferences;
  • to assist in providing services to you; and
  • any other purpose which is stated to you at the time of collection or that you otherwise authorise.

Your personal information will be made available internally for the above purposes. We may also disclose your personal information to third parties, who have agreed to treat your personal information in accordance with this Privacy Policy, for similar purposes, or if required by law.  By providing us with your personal information, you consent to such uses and disclosures.

We may disclose personal information that you have provided to us, or which we have obtained about you:

  • for the purposes set out in this privacy policy or as otherwise agreed with you; or
  • to our related companies for the purposes set out in the above paragraph; or
  • if we have given you notification of the intended disclosure and you have not objected to that disclosure; or
  • to third parties who are our contractors or suppliers to enable them to provide services and products to us in relation to our website or for the purposes for which the information was collected, including transaction processing services; or
  • as otherwise permitted by the Privacy Act 1993.

Our website may contain links to a variety of advertising and third party website sources. Some of these links may request or record information from users or use cookies or other methods to collect information from you. We have no control over the content or privacy policy practices of such sites, and encourage our users to review the privacy policies of such sites before engaging in any activity with them.




We will take all reasonable steps to protect your personal information that we hold from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information.


Business Transactions

In the event of a change in ownership of all or a portion of Bridgestone New Zealand Limited or our website, your user information may be transferred to the new owner so that the business can continue operations. In this event, your information would remain subject to this privacy policy.



Right to access and correct personal information

You are entitled to access, request or correct the personal information we hold about you at any time by contacting our Privacy Officer:

Bridgestone New Zealand Limited’s address is:

Level 1, Building A
The Millennium Centre
602 Great South Road
Ellerslie, Auckland 1051
New Zealand

Or by email Privacy Manager.

To ensure that the personal information we hold about you is accurate and up to date, please notify our Privacy Manager of any changes to your personal details as soon as possible.



Changes to our privacy policy

We reserve the right, at our discretion, to update or revise this Privacy Policy or alter website functionality. Please check the Privacy Policy periodically for changes. Your continued use of this web site following the posting of any changes to the Privacy Policy indicates your acceptance of those changes.



Other terms

Your use of this web site is subject to our Terms of Use.







Customer Radar Privacy Policy

Bridgestone partners with Customer Radar to collect customer feedback. Please read the Customer Radar privacy policy below.


Customer Radar Limited (NZBN: 9429030481169) is committed to protecting your privacy. We are based at 22 Newton Road, Auckland, New Zealand and if you have any questions about this policy, please do not hesitate to contact us – Click here



Personal Information

This Privacy Policy applies to personal information. Under privacy legislation, “personal information” essentially means information or an opinion about an identified individual or an individual who is reasonably identifiable. Common examples include a person’s name, email address and telephone number.



Collection of Information

Customer Radar collects information, including personal information, in the following ways:

  • Via our websites or via SMS from a mobile device when one of our clients’ customers (an “end customer”) provides feedback about one of our clients, its personnel or its goods or services. That feedback may include personal information about our client, our client’s personnel, and about the end customer themselves, provided in the process of providing feedback or to register for a prize competition offered by a client, in a service complaint or compliment, or in resolving any complaint. Personal information collected from the end customer, with their knowledge, may include their name, email address, mobile number and details provided about their interaction with our client and its personnel.
  • Via our websites when our clients’ personnel register with us and then log in and use the Customer Radar platform. Information collected includes our clients’ registered personnel’s email addresses and their responses to feedback provided by end customers. Those responses may include personal information about our clients, our client’s personnel and about the end customer (e.g. details of service complaints or compliments and resolution of complaints).
  • Via our websites when a visitor browses content (“website information”). We use cookies and other web tracking functionality to collect analytics information such as internet protocol (IP) addresses, details of how visitors arrive at our website (e.g. by clicking on a link), the type of browser and operating system being used, what sort of device the visitor is using, time spent on each part of our websites, and other similar information. This helps us to enhance the functionality of our websites and to promote our services to current and potential clients.



These last two categories of information (“client information”) are collected by us for four purposes:

  • to enable each of our clients to assess its and its personnel’s performance in delivering goods and/or services to end customers and to respond to end customer feedback;
  • to enable each of our clients to improve its goods and/or services generally;
  • to enable each of our clients to offer further goods and/or services and prizes to end customers who provide feedback;
  • so that we can aggregate customer feedback to show performance statistics and trends, which enable our clients to enhance their services and benchmark themselves against similar businesses and enable us to provide anonymised statistical data to third parties.

Any individual has the right to request access to or correction of any personal information we hold about them.

To do so, please contact us – Click here

Any individual can make a privacy complaint to Customer Radar. To do so, please contact us – Click here.We will attempt to respond within a reasonable time, usually 30 days. Customer Radar will treat any privacy complaint seriously and any complaint will be assessed by us with the aim of resolving any issue in a timely and efficient manner.



Use of Personal Information

We retain website information indefinitely on our systems in New Zealand. It is not provided to anyone else.


Customer information is dealt with as follows:

  • It is retained by us on our systems in New Zealand and in databases and applications controlled by us that are hosted by Amazon Web Services (AWS) in Australia. All data is backed up regularly and may be mirrored to AWS servers in other jurisdictions.
  • It is retained for so long as the particular client requires it for any particular campaign. Time periods range from months to many years.
  • In respect of any feedback provided by an end customer and any responses to that feedback provided by our client’s personnel, that clients information is accessible by that client and its authorised personnel who log in to our platform and by our staff and IT contractors. Each client’s use of customer information is governed by that customer’s privacy policy, which each end customer accepts when they provide feedback.

We do not provide client information which is personal information to anyone else, but we may from time to time aggregate and anonymise client information to use ourselves or provide to third parties, for research, data analysis, statistical or other purposes.

In addition to the specific uses described in this Privacy Policy, we may also use personal information for any other purpose required or permitted by law.




Where a client terminates its relationship with Customer Radar, if requested by that client, we will provide all clients information relating to that client, its personnel, and its end customers, to that client, in a standard data format. Some of these clients are likely to be located in Australia, New Zealand and United States. Other clients may be located in other countries. As soon as practicable after that, we will delete that client information from our systems. Other than as stated in this policy, we will only disclose personal information where we are required by a warrant, production order, subpoena or similar court order in any jurisdiction to do so or in other circumstances where we are required or permitted by law to disclose it.

If we collect personal information outside New Zealand, it may be disclosed to Customer Radar in New Zealand.




We may update this privacy policy from time to time and the new policy will apply to all information held by us at the time or collected after it is published on our website.



This policy was last updated on 14-04-2020.